Service Level Agreement constraints into processes for document classication

This position paper supports research activities aimed to define feasible processes for suppliers proving document classification services with a guaranteed classification quality.Since, in the presence of a Service Level Agreement (SLA) between suppliers and customers, missing a SLA target may involve the contract resolution and/or financial penalties, we assume a supplier is ready to adopt any economically viable classification strategy useful to respect SLA targets. The purpose of this paper is to stimulate research activities in a scenario where neither manual nor full automatic classification process are feasible. To reach this goal we introduce a real case study and we point out some issues we believe should be addressed to define realistic solutions.