Optimisation of a Thermoforming Process for Automotive Dashboards

This paper describes a Six Sigma project which wants to reduce the percentage of the defects in the production of dashboards. The example shows the most important aspects of the methodology: it sheds a new light on the process comprehension and its possible application to everything we may define as process. The key issues are extensive application of the methodology to all the processes, great flexibility and customization, the improvement opportunities identification and selection, and results evaluation and validation.