“Business Process Analysis and Reengineering of Administrative Processes Using Axiomatic Design: Theory and Case Study from the University of Firenze”

The business process analysis is the first step for the improvement of the overall performances of every organization. In this paper will be presented the case study of the University of Firenze. Our group has developed a model for the evaluation of the coupling for the administrative processes to identify the most critical activities and to evaluate alternative solutions to reduce the coupling and increase the efficiency. This model has been used as basis for the ABC evaluation of the process. This model has been applied to some administrative processes of the University of Firenze in order to prove how the administrative process coupling, in a AD sense, brings to a high level of inefficiency of the processes with the results of long processing time and high cost for the organization.