Conceptual design of a Decision Support System for the economic sustainability of nonprofit organizations. In: 9th International Conference on Axiomatic Design (ICAD 2015)

In Italy, a continuous growth of nonprofit organizations has occurred in the last years. These organizations have been favoured by the concomitant reduction of direct public intervention (due to spending review) and the effect of the economic crisis on the business system. Despite their growth, nonprofit organizations present usually a critical lack in financial and economic management. In other words, their management does not consider all the factors related to economic balance, social success, reputation and promotion of their projects. The managerial role appears often to be overlooked compared to the actual needs and this results in a real limit for the growth and sustainability of these organizations. The present paper introduces a complete management review for the nonprofit using an Axiomatic Design based on the case study of one “Misericordia” (onlus) located in Florence. The proposed application leads to the definition of the minimum set of assessment tools that have to be considered and used as a Decision Support System (DSS) to support the management in a nonprofit organization. The DSS is developed as an integrated system of tools which allows a systemic approach tailored to meet the specificity of this kind of organization.